Terms and conditions

Term and conditions

1. GENERAL AGREEMENT Before placing an order, you are requested to review and confirm your consent to the terms and conditions set out below regarding purchases on the website dimax.lv.

SIA DIMAXI, Reg. No. 40003830146, address: Vaļņu iela 1, LV-1050, Riga, Latvia (hereinafter referred to as dimax.lv), provides services available on the website www.dimax.lv. Subject to these terms, our delivery policy, return policy, and other rules and conditions available on our website in connection with certain functions, guidelines, or promotions, as well as customer service, all of which are incorporated herein (collectively referred to as the Terms and Conditions) constitute an integral part of this Agreement. By accessing and using www.dimax.lv, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions without limitation or qualification.

If a buyer purchases products offered on www.dimax.lv via the Internet (hereinafter referred to as the Product), such a mutual agreement is deemed a distance contract and is subject to the applicable laws governing distance contracts, including but not limited to Directive 97/7/EC of the European Parliament and of the Council on the protection of consumers in respect of distance contracts, the Consumer Rights Protection Law of the Republic of Latvia, and the Cabinet of Ministers Regulations on Distance Contracts.

Consent to these terms confirms that the buyer is a legally competent adult. If the buyer is a legal entity, its authorized representative acts on its behalf (a power of attorney must be presented upon receipt of the Product).

Dimax.lv reserves the right, at its sole discretion, to modify the content of www.dimax.lv and these Terms of Use at any time. Such changes shall take effect immediately upon publication on www.dimax.lv.

2. PERSONAL DATA AND ITS USE By using the online store dimax.lv and making purchases, the buyer expressly and knowingly consents to SIA DIMAXI processing their personal data provided during registration, in the order, and/or obtained through the use of the online store, for the purposes of fulfilling the order (contract). This includes disclosure to third parties for delivery services, payment processing, database management, and statistical purposes.

All personal data submitted during visits to the online store dimax.lv or during purchases is treated as confidential. Dimax.lv does not sell or rent consumer contact information to other market participants.

3. PERSONAL DATA PROTECTION Dimax.lv shall not disclose the buyer’s data to unauthorized parties. Buyers have the right to review, amend, or request deletion of their personal data from the register.

Dimax.lv protects the fundamental rights and freedoms of natural persons, in particular the right to privacy, with respect to personal data processing in accordance with Directive 95/46/EC of the European Parliament and of the Council and the Personal Data Protection Law of the Republic of Latvia.

Dimax.lv is obliged to disclose personal data to state or municipal authorities in cases required by law. We will disclose consumer personal information if legally compelled to do so.

If a buyer who orders and purchases a product from www.dimax.lv lacks legal capacity, the legal representative of that person (e.g., parent or guardian) shall be liable for the order and payment. In such case, the order is non-revocable, and the purchase price is non-refundable.

4. PRODUCTS AND SERVICES FOR PERSONAL USE The products and services, including samples, offered on this Website are intended solely for personal use. You may not sell or resell any products and/or services obtained from us. Dimax.lv reserves the right, with or without notice, to cancel or reduce the quantity of any order or products/services supplied if, in our sole discretion, this may result in a violation of these Terms and Conditions.

5. ACCURACY OF INFORMATION Dimax.lv endeavors to ensure that product descriptions on www.dimax.lv are as accurate as possible. However, in the event of changes to product-related information (descriptions, colors, etc.), dimax.lv cannot guarantee that the website is always fully updated with the latest information.

Dimax.lv reserves the right to refuse sale of products in the event of errors caused by human factors or technical failures affecting the publication of prices.

6. PRICING POLICY All prices are indicated in euros (EUR). Prices include the applicable VAT (21%) or other sales taxes, if applicable.

While dimax.lv strives to provide accurate pricing, it cannot fully guarantee that prices indicated at the time of order will be correct. If the order price differs from the price on the website at the time, dimax.lv will contact the buyer to offer the option of canceling the order. If timely contact cannot be made, the order will be automatically canceled and all payments refunded.

The buyer must cover delivery costs in cases where the Product is not delivered due to the buyer’s fault (including absence at the agreed location/time) and must also cover repeat delivery costs if agreed upon by the parties.

7. RETURN POLICY The buyer may exercise the right of withdrawal and unilaterally cancel the contract within 14 calendar days of receiving the Product.

For detailed information on return procedures and obligations, please refer to the return policy available at: https://dimax.lv/en/garantija-un-precu-atgriesana/

8. LIMITATION OF LIABILITY The buyer agrees that, to the fullest extent permitted by law, dimax.lv shall not be liable (whether in contract, negligence, or otherwise) for any interruptions or errors arising from the use of this Website.

Dimax.lv shall not be liable for:

• delays or interruptions in accessing the Website;
• non-delivery, misdelivery, alteration, or destruction of data;
• viruses, system failures, or malfunctions in connection with the Website or linked third-party websites;
• inaccuracies or omissions in the content, or events beyond our reasonable control.

9. COPYRIGHT CLAIMS All Website content, correspondence (written or electronic), and marketing materials used for third-party advertising are the property of dimax.lv. Reproduction or republication, in whole or in part, is prohibited except for:

• Personal use copying permitted;
• Limited-use copying/republication permitted if you provide appropriate attribution, including www.dimax.lv as the source with the top-level URL (http://www.dimax.lv).

10. INDEMNIFICATION You agree to indemnify, defend, and hold us harmless against any liability, damages, losses, costs, or expenses (including legal fees) arising from third-party claims, actions, or demands resulting from your breach of these Terms and Conditions, misrepresentations, or use of this Website.

11. DISPUTE RESOLUTION These Terms and Conditions, and all rights and obligations arising therefrom, are governed by the laws of the Republic of Latvia, as if fully executed and performed within Latvia.

The parties agree to resolve disputes through negotiation. If unresolved, disputes shall be submitted to the courts of the Republic of Latvia, except in cases involving infringement or potential infringement of intellectual property rights, in which event we may seek relief in any competent court.

Jurisdiction is determined in accordance with Regulation (EC) No 593/2008 (Rome I).

Consumers may also file complaints with the Consumer Rights Protection Centre (K. Valdemāra iela 157, Riga, LV–1013) or the Data State Inspectorate (Blaumaņa iela 11/13-15, Riga, LV–1011) in cases concerning data protection.

12. GENERAL PROVISIONS These Terms constitute the entire agreement between the buyer and dimax.lv with respect to the use of this Website.

Dimax.lv may amend these Terms at any time by publishing updates on the Website, effective immediately upon publication. Continued use of the Website confirms acceptance of such changes.

Nothing herein creates a partnership or joint venture between you and dimax.lv. Failure to enforce any provision shall not affect our right to enforce it later.

13. FORCE MAJEURE Dimax.lv shall not be liable for delays or failure to perform obligations due to circumstances beyond its reasonable control, including but not limited to strikes, government actions, acts of war, states of emergency, terrorism, environmental or climatic anomalies, third-party defaults, Internet disruptions, or equipment/software failures. In such cases, dimax.lv shall endeavor to remedy delays as soon as possible.